Legal Documents

HB999 Terms & Conditions — The Complete Guide to Using the Platform

Please read these Terms & Conditions carefully before opening an account on hb999. Everything you need to know about your rights, responsibilities, and use of our platform is laid out here in plain English.

Last updated: January 2026
Published in English
18+ only
Last revised: January 1, 2026

By creating an account or using the hb999 platform, you confirm that you have read and agreed to these Terms & Conditions. If you do not accept these terms, please refrain from using the platform.

01

General Terms & Conditions

These Terms & Conditions apply to the hb999 platform (hb999.best) and all related services. hb999 is an internationally licensed online gaming platform optimized for users in Bangladesh.

Hb999's Terms & Conditions are subject to change at any time. When updates are made, we will post a notice on the platform along with the effective date. Continued use of the platform after any changes constitutes your acceptance of the revised terms.

These Terms & Conditions are published in both English and Bengali. In the event of any conflict, the English version shall prevail.

You must be at least 18 years old to use hb999's services. We verify age using a valid National ID or passport.

Who These Terms Apply To

  • All registered members of hb999
  • Anyone who browses the platform without registering
  • Anyone participating in any bonus or promotion
  • Anyone who uses any game or service on hb999
02

Account Registration & Verification

To create a valid account on hb999, you must provide accurate and truthful information. Accounts created using false information may be terminated at any time and any remaining balance may be forfeited.

What You Need to Register

  • Full legal name (as it appears on your National ID)
  • Active mobile number and email address
  • Date of birth (must be 18 years of age or older)
  • Mobile Pay, Nagad or Rocket account number

KYC Verification Process

KYC (Know Your Customer) verification is mandatory before your first withdrawal or when transactions exceed a specified threshold. The following documents will be required:

  • Scanned copy of national ID card or passport
  • Proof of current address (utility bill or equivalent)
  • Screenshot or Proof of Payment Method

Each person may register only one account. Creating multiple accounts from the same device or IP address is strictly prohibited and may result in all associated accounts being permanently suspended.

03

Deposit, Withdrawal & Payment Policy

Instant deposits are available on hb999 via Mobile Pay, Nagad, and Rocket. Our payment system is fully secure and encrypted.

Payment Methods Minimum Deposit Minimum Withdrawal Processing Time
Mobile Pay ৳ 500 ৳ 500 10–30 minutes
Cash ৳ 500 ৳ 500 10–30 minutes
Rocket ৳ 500 ৳ 500 15–45 minutes

Important Withdrawal Terms

  • Withdrawals can only be made to the same payment method used for the original deposit.
  • Wagering requirements must be met before bonus funds can be withdrawn.
  • If KYC verification is not completed, your withdrawal may be delayed.
  • Daily withdrawal limit: ৳5,00,000.
  • HB999 reserves the right to carry out additional verification on any suspicious transactions.

When making a deposit, always use the correct reference number and send funds only to the account specified by hb999. hb999 is not responsible for funds sent to the wrong account.

04

Bonus & Promotions Policy

Hb999's bonus and promotion offers are entirely discretionary and may be modified or withdrawn at any time. Each bonus comes with its own terms, which you are required to read.

Welcome Bonus

New members can receive a Welcome Bonus of up to 150% on their first deposit. A minimum wagering requirement of 10x must be met before the bonus can be cashed out.

General Bonus Terms

  • Bonuses may only be used on specific eligible games.
  • Each bonus offer can only be claimed once and cannot be claimed separately by members of the same family or household.
  • Bonus funds cannot be combined or used alongside real-money balance.
  • Attempting to claim bonuses multiple times from the same device, IP address, or payment method may result in account termination.
  • HB999 reserves the right to void any bonus if misuse is suspected.

Full terms for referral bonuses, cashback, and free spins can be found on the respective promotion pages. For the latest offers, Latest Promotions View page.

05

Gaming Rules & Betting Terms

All games on hb999 are operated in accordance with international standards. Each game has its own rules, which are displayed before the game launches.

Betting Limits

  • Minimum bet: ৳10 (may vary by game)
  • Maximum Bet: ৳50,000 per round (separate limits apply for VIP members)
  • Maximum bets in Live Casino are set by the dealer

Policy on Technical Issues

If a technical issue occurs during a game session, hb999 reserves the right to void the round and refund the bet. hb999 is not liable for any issues caused by internet disconnection on the user's end.

All games on hb999 run on RNG (Random Number Generator) technology. Every outcome is entirely independent and has no bearing on previous results.

06

Prohibited Activities

The following activities are strictly prohibited on hb999. Violating these rules may result in permanent account termination and potential legal action.

  • Using the platform for money laundering or illegal fund transfers
  • Accessing another member's account or attempting to hack
  • Using bots or automated software to play games
  • Creating multiple accounts to claim bonus benefits
  • Any attempt to manipulate game outcomes
  • Colluding with other members during gameplay
  • Chargeback fraud or false payment claims
  • Intentionally exploiting platform bugs or technical errors

Hb999's security team monitors all transactions around the clock. If any suspicious activity is detected, we reserve the right to notify the relevant law enforcement authorities.

07

Privacy & Personal Data Protection

Hb999 takes your personal data seriously. We are fully transparent about how we collect, use, and protect your information. For more details, visit our Privacy Policy Read more.

Information We Collect

  • Registration Details: Name, phone number, email address, date of birth
  • Payment Details: Mobile banking number and transaction history
  • Gaming data: betting history, session information
  • Device Information: IP address, browser type, operating system

Hb999 will never ask for your password or payment PIN. If anyone requests this information, report it to our support team immediately.

08

Responsible Gaming Policy

Hb999 believes gaming should be a source of entertainment, never a cause of financial hardship. That's why we take Responsible Gaming seriously and have put multiple safeguards in place.

Responsible gaming tools available to you

  • Deposit Limits: Set daily, weekly, or monthly deposit limits
  • Betting Limits: Set a betting limit for a defined period
  • Self-Exclusion: Temporarily suspend your account for a set period
  • Reality Check: Receive gaming session reminders at regular intervals

To learn more about Responsible Gaming, visit our Responsible Gaming View page.

09

Account Suspension & Closure

You may close your hb999 account at any time. Please withdraw any remaining balance before submitting a closure request.

Reasons hb999 may suspend or close an account

  • Serious Violations of Terms & Conditions
  • Fraudulent or deceptive activity
  • Suspected money laundering
  • If identified as a minor
  • Accounts inactive for an extended period (12 months or more)

Any remaining balance will be refunded within 30 days of account closure, provided no rule violations are found. Balances on accounts closed due to prohibited activity may be forfeited.

10

Dispute Resolution & Contact

For any dispute or complaint, please reach out to hb999's support team first. We aim to respond within 48 hours.

How to Submit a Complaint

  1. Contact our support team via live chat first
  2. If your issue isn't resolved via live chat, email us with full details at: support@hb999.best
  3. If the issue is not resolved within 5 business days of being reported by email, it will be escalated to senior management.

Hb999 is committed to resolving all disputes fairly and impartially. Our goal is to ensure every member's satisfaction. For any issues, please contact our Help Center visit us.

Why hb999's Terms & Conditions are transparent and fair

We believe every member deserves terms that are clear and easy to understand

Written entirely in English

All of hb999's terms and conditions are written in clear, plain English so every member can understand them easily. Nothing is buried in complex legal language.

100% Transparency

Deposits, withdrawals, bonus wagering — every rule is stated openly. HB999 imposes no hidden charges or unexpected conditions.

International License

Hb999 operates under an international gaming license, and our Terms & Conditions are drafted to international standards and updated on a regular basis.

Regular Updates

Hb999's Terms & Conditions are reviewed and updated regularly to reflect market changes and member needs. Members are notified ahead of every update.

Support Team Assistance

If you need help understanding any of our terms, HB999's Bengali-speaking support team is happy to explain. Reach us via live chat or email.

Member-First Policy

Every rule at hb999 is designed with our members' safety and convenience in mind. We believe that fair terms are the foundation of long-term trust.

Done reading? Join hb999 and get started today.

Know the rules and join hb999 with confidence. Get a 150% bonus on your first deposit, enjoy instant transactions via Mobile Pay/Nagad, and access full support in Bengali.

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